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ACCESS™
Comprehensive solutions to travel problems.
ACCESS™ is more than just a "link" to a doctor. ACCESS provides immediate emergency tele-medical advice, assistance, and referral and assistance with almost any other need that may arise; from referral and directions to a clinic in Madrid, to a legal referral and assistance in Mexico; from translation services in Taipei, to security or medical evacuations from Jakarta.
Trained, experienced coordinators provide helpful services you can't find at 39,000 feet, or in your hotel room in Asia, or your yacht in the Red Sea. AirCare's confidential ACCESS service can help 24 hours a day - every day!
Anywhere the ACCESS subscriber has access to a telephone connection, trained coordinators, utilizing worldwide databases, will provide solutions to almost any need... anywhere. Urgent medical care and advice are available from the aircraft, the yacht, the hotel, the office, or the home... anywhere emergencies occur! Both the crew and passengers have full ACCESS at anytime.
MEDICAL ASSISTANCE SERVICES
Immediate, 24/7 assistance, advice and guidance from board certified emergency physician's, providing an emergency "HELP" line from anywhere, at anytime... from start to solution™.
- IMMEDIATE PHYSICIAN ASSISTANCE - Inflight, Ground Based and Maritime physician consultation is available to passengers and crewmembers via telephone. Trained, experienced coordinators answer your call, assess your needs, gather critical information, and connect with one of our board certified emergency physicians. Our ER physicians then provide immediate, direct consultation, providing medical advice and guidance. Consultations are administered through our board certified emergency department physicians. Consults are available, worldwide, for any medical need ranging from pre-flight "go/no-go" concerns, to cold and flu recommendations to an inflight cardiac event.
- WORLDWIDE PHYSICIAN, CLINIC, AND HOSPITAL REFERRAL - If medical evaluation is advised after consultation with our physician, AirCare ACCESS will provide referral to a qualified medical provider working through our global network of resources. Referrals to hospital facilities, walk-in day clinics, urgent care centers, or dentist are available virtually worldwide with one simple call.
- MEDICAL CASE MONITORING - AirCare ACCESS follows each medical call throughout the course of referral, treatment, and care until the case is resolved and closed. Physician-to-physician consultations are available to ensure appropriate care is administered, foreign medications prescribed are appropriate, and general standards of care are meeting your needs.
- AVIATION MEDICAL EXAMINER CONSULTS - Consultation with our FAA A.M.E. provides guidance and advice on prescribed medications, medical kit contents, or crewmember "fit for flight" medical conditions.
- WORLDWIDE MEDICAL OR SECURITY SERVICES - When medical evacuation is indicated, AirCare ACCESS will coordinate transport services from foreign hospitals to qualified air medical transport provider, and ground EMS transportation to the appropriate receiving facility. Professional, experienced air transport crews and aircraft are tailored to the medical situation, client specific requests and client company protocols ensuring a smooth transition with the highest quality of service.
- EMERGENCY MEDICAL FINANCIAL GUARANTEES - When necessary, AirCare ACCESS will provide foreign medical facilities with emergency financial guarantees until the appropriate company contact can make arrangements.
- PRESCRIPTION REPLACEMENT - AirCare ACCESS will coordinate medication replacement through your physician, our medical director, a prescription source near your location and/or our pharmacy and over- night courier.
- MEDICAL KIT TRACKING - AirCare ACCESS automatically tracks medical kits content expirations and coordinate replacement and refills.
UNIVERSAL ASSISTANCE
Worldwide concierge services from start to solution™. 24/7 assistance advising, locating, arranging, and delivering virtually anything... anywhere. Available by telephone, on-line, with email, or via any wireless device.
AirCare ACCESS also provides the crew and passengers with many additional services beyond emergency medical assistance ranging from pre-trip country-specific TravelerALERTS™ to translation services, medical or legal financial guarantees, embassy and consulate information, customs and immunization requirements, to security advisories. Whatever your need, ACCESS is your source for quality assistance worldwide. AirCare provides ACCESS services to corporate flight departments for one flat annual fee... it's that simple.
- Embassy/Consulate referral - Provides a list of embassy and consulate listings in foreign countries.
- Cultural inquiries itinerary - Specific cultural concerns and information.
- Legal referrals - assistance locating foreign legal assistance.
- Emergency financial guarantees - Short-term financial assistance. Guarantees are immediately available in virtually any country of the world.
- Emergency translation/interpretation - Translation services are available in 141 languages and dialects of the world. In-person translation services are available with notice.
- Urgent message relay - ACCESS coordinators can be utilized as a central point to leave, collect and relay confidential messages for designated family and crewmembers.
TRAVEL ASSISTANCE
Worldwide security and travel risk reports and advisories with continuous updates throughout the itinerary, via email, pager or other wireless device.
- Pre-trip TravelerALERTS™ - Complete customized travel information for your specific itinerary. TravelerALERTS include important "Know Before You Go" information on immunization/vaccination and entry requirements, disease outbreaks, health precautions, medical facilities, security risks, and many other valuable travel tips.
- Immunization /Entry Requirements - The most up-to-date vaccination/entry requirements available.
- Passport/Visa/Customs Information - Country-specific entry requirements.
- Security Advisories - Advice on security risks and criminal trends for each stop on your itinerary.
- Lost Document Assistance - Coordinating the replacement of lost identification, passports, travel documents,
visas, etc.
- Emergency Travel Coordination - Arrange emergency travel for family or for international security concerns.
AirCare MPD™
AirCare MPD™ Medical Program Direction for the flight department's medical program is an essential part of good management. The MPD program provides the services of Dr. Brad Waite, D.O., an FAA Senior Aviation Medical Examiner as a consultant for your flight department.
As an ACCESS subscriber, the flight crew is welcome to consult with Dr. Waite in "fit for flight" questions.
Furthermore, defibrillators are F.D.A. classified as class III medical devices, which requires purchase to be authorized by a physician, and the AEDs use must be under the guidelines approved by medical direction and control. Under annual contract with AirCare, our experienced Medical Program Director (MPD) will authorize your AED purchase, oversee and verify the training program, monitor and provide event review and written reports on any uses of the AED(s).
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ACCESS Values
In our continuing effort to serve our clients, we have committed to:
- Act always with integrity
- Value people before profits
- Put our clients' best interest above ours
- Strive to benefit the clients
- Honor our commitments
- Strive for excellence in service and product
- Always provide more than is expected
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